RETURNS & EXCHANGES POLICY

Guaranteed Satisfaction

At VIERO, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original packaging

• Include all original tags and accessories

• Be in resalable condition

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

Once your request is approved, return instructions will be provided by our support team.

Defective or Faulty Products

If your item arrives with a manufacturing defect, please contact us within 30 days of delivery.

This policy does not cover damage caused by accidents, misuse, improper care, or normal wear and tear.

Damaged Items in Transit

If your order arrives damaged, please contact us as soon as possible and provide clear photos of:

• The damaged product

• The packaging

• The shipping label

We will evaluate the case and provide an appropriate solution.

Incorrect Items

If you receive the wrong item, please notify us within 7 calendar days of delivery.

We will arrange a replacement or refund at no additional cost.

Inspection Process

All returned products are inspected upon arrival.

Once received, inspections are typically completed within 10 business days.

If the return is approved, we will process the refund or exchange accordingly.

Evidence Requirements

To help us resolve your request quickly, we may ask for photos or videos clearly showing the issue.

Refund Methods

Original Payment Method

Approved refunds will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider or bank.

Store Credit

Where available, customers may choose to receive store credit equal to the refunded amount.

Out-of-Stock or Lost Orders

If an item becomes unavailable or a shipment is confirmed lost by the carrier, a replacement or full refund will be offered.

Customer Responsibility

Customers are responsible for selecting the correct size, color, and product variant before completing their purchase.

We recommend carefully reviewing product descriptions and sizing information before ordering.

Contact Us

For any return, exchange, or refund request, please contact our support team:

Email: support@viero.cc