SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Shipping Destinations
VIERO currently ships across Europe.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| European Union | 7–10 Business Days |
Please note that delivery times are estimates and may vary depending on your location and local carrier operations.
Free Shipping
We offer free shipping across Europe on orders over €50.
Shipping fees for orders below this amount are calculated at checkout.
Order Tracking
All orders include tracking.
Tracking information will be sent to your email once your package has been dispatched. You may also track your order through your customer account when available.
Shipping Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to:
-
Severe weather conditions
-
Customs processing
-
Carrier disruptions
-
Public holidays
-
Periods of exceptionally high demand
If your order has not arrived within 20 business days of shipment, please contact our support team for assistance.
Address Accuracy
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, we may offer:
-
Reshipment (additional shipping fees may apply)
-
Refund of the product value, excluding shipping costs
Split Shipments
In some cases, orders containing multiple items may be shipped separately. If this occurs, you will receive tracking information for each shipment.
Lost Packages
If a package is confirmed lost by the carrier, we will offer either:
-
A replacement shipment at no additional cost
-
A full refund
Customs and Import Duties
For deliveries within the European Union, customers generally will not incur additional customs charges.
For shipments outside the EU, import duties, taxes, and customs fees may apply and remain the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@viero.cc